Urgent Care Marketing

Urgent Care Marketing Professionals

#7 INCREASE PATIENT SATISFACTION

with one comment

TGIF!! Most everyone is probably in the weekend-mindset. However, Urgent Care Marketing is still going strong with the Top 10 Marketing Tips for your Urgent Care Facility.

#7 Marketing Tip for your Urgent Care Center: Increase Patient Satisfaction

Increasing patient satisfaction is the most important thing an urgent care center can do to assure repeat visits and word‐of‐mouth.

Creating a positive experience involves evaluating all aspects of the patient encounter from the patient’s perspective—including the clarity of driving directions, the aesthetics of the physical facility, the amount and complexity of paperwork, and the appearance and
attitude of the staff.

Anything that could detract from the patient’s visit should be re‐examined to assure the experience is one that patients will want to say good things about.

Having a survey available for your patient to complete is the perfect way of finding out if your facility is meeting or exceeding patient needs and expectations.  With a patient survey you’re able to collect valuable information in which your facility can utilize the information given to improve upon services. As you make improvements based on your survey results, your patient satisfaction rate will climb through the roof.

People love to give their opinion and input. Allow your patients to do the same.

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Written by yatespr

June 18, 2010 at 6:25 pm

One Response

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